In order to process your request in a timely manner, please review the following information and follow the procedures outlined below:
Our Tech support team will assist you in reviewing your case and offer expert technical information if needed. All product returns must meet ABP's return policies in order to issue a Return Authorization.
ABP only accepts returns within the Manufacturer's Warranty Period and/or within 30 days from date of invoice for refund. Only the ABP reseller is authorized to request a return. Any RMA request should be placed through ABP's RMA request page.
Replacement returns - must be within Manufacturer's Warranty Period. Replacement will be shipped upon receipt of defective product. ABP reserves the right to subject questionable returns to further testing which might cause some delays in shipping out a replacement.
All refunds are conditioned that the product, all accessories, and packaging are in a new and re-sellable as new condition.
Replacement returns of DOA product - must be reported within 15 days of purchase in order to be expedited.
Cross-Shipment (advanced replacement) of DOA/or defective product - must be pre-approved by ABP support and have authorization number at the time of ordering. A replacement will be shipped via ground service at ABP's expense and equipment will be charged to your default payment method prior to shipping. Expedited shipping is available upon request for an additional charge.
Return for refund - must be reported within 30 days of purchase and is subject to a 15% restocking fee. Your account must be current in order to receive refund.
Software or license keys are non-refundable.
Tech support or training sessions are non-refundable.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a return service fee.
Devices returned for refund must be received in brand new condition with manuals and accessories. To accomplish this, please use a different protective box in order to cover the original box(es) to avoid shipping damages.
All accessories such as manuals, accessories and cables must be included otherwise customer will be charged for missing parts.
The RMA number must be visible either on the shipping label or exterior carton.
Customers are responsible for all return shipping charges.
ABP is not responsible for any lost or damaged returns during shipment.
Returns for refund must be unused and include all components.
Returns must be shipped freight pre-paid and free of customs duties.
Return Authorizations are only valid for 15 days for domestic customers and 30 days for International customers.
ABP will send out replacement via ground service and to a US address only. Replacements to a Canadian address will be shipped out via United States Postal Service.
If product is found to be non-defective, an inspection fee of at least $60 per unit**, will be billed to your account and returned at reseller's expense.
Please contact ABP within 5 days of the date of delivery to report the claim.
UPS/FedEx should inspect the damaged packed and issue a call tag to return the item to ABP. Please keep the receipt for your records in case ABP did not receive the product back.